Tdeck wont show messages on the screen and has issues sending any messages

Support
1

It’ll show the message sender , how many hops away they are and any other info but will not show the messages they send. I can pick up nodes fine. When I try to send a message out , it just says “failed to deliver to unknown” on it. I checked my antenna and it seems to be fine as far as I can tell. I’m running the latest stable software. Should I do a reinstall of the software and see if that helps? sorry if this is something easy to fix , this is my first meshtastic device.

2

Have you done the “Radio configuration” from your phone?

Under “Channels” set to “Longfast”
Under “Device” “Role” set to “Client”

3

yup. Channel is set to long fast with the default encryption key. Device role is set to client. I had reset the device to its defaults as I had these issues when I changed stuff around , but it didnt fix anything. Everything in the settings is the default you get when you first pair the device to the app.

4

I have several T-decks, they usually just work.
Do you have someone with a node nearby that you can coordinate a test with?
Do you see the message content on your phone?
Does the phone alert upon message receipt?
Does the T-Deck give audio alert upon message receipt?

5

I just sent a test message from my Heltec V3 node to my T-Deck. The T-deck immediately beeps and and displays:

1m ago from 4064 (my sending node) “Test”

My phone which is paired with the T-Deck alerts and shows a message from 4064 “test” in the chat log for LongFast

6

I dont currently have anyone near me with a node that I could test. I have to drive about 20 minutes to get to any nodes. The messages do not show up on my phone and I don’t get an audio alert when anything I received. Maybe the nodes I picked up were just sending position data and no actual message? I also don’t have another device of which I could use to test the receiving ability of my t deck. I may look into picking up a heltec too see if it’s a problem with my t deck or a problem with the nodes around me being on a different channel or having different settings. That said , looked at the node map and all the ones around me said they had the default channel so I don’t know what was up with that.